BizFair 2021 Helpdesk

Thank you for registering and attending the 2021 Washington State Business Fair (BizFair).  Welcome!

 

You are at this Helpdesk page because you received an email from the Swapcard event management system indicating that your Swapcard account was created (when you registered via EventBrite) and you were prompted to create a password for logging in to the platform.  You were also directed in the email to start your journey at this webpage.  Now that you are logged in, I’m sure you’re eager to get going.

 

If you are here prior to October 12th, you can get ready for the event by selecting and registering for sessions from the agenda and also decide which other attendees, speakers and exhibitors you wish to network with.  You can also decide whether you wish to access the event from the web app or your iOS/Android Smartphone.  This preparatory work will ensure that your experience on October 12th will be smooth and optimal.

 

As an Attendee of the event, your first step should be to go through the Attendee Guide document which you can download from here.  It will introduce you to the platform and walk you through the features essential for your participation in the event. In addition, please go through the FAQs on this page.  The information here is an assortment and will range from ensuring the optimal environment to figuring out how to reach out for help should you need it.

Minimum Device Requirements

The Swapcard platform can be accessed using a web browser or the downloadable app. For the best experience, please make sure your system complies with the following requirements:

Using the web app (on desktop or mobile devices)

We recommend using the most up-to-date version of Google Chrome (and other Chromium-based browsers) or Mozilla Firefox. You can use either a computer or mobile device to access the web app.[/showhide]

Just type https://app.swapcard.com/  on your address bar, or click on this link to log in.

It is necessary for cookies to be enabled on your browser, and to disable any VPN or similar services.

Using the mobile app

Android

Requires Android 5.0 and up (we recommend using a newer version, due to possible phone limitations).

iOS

Requires iOS 13.0 or later to install and run the Swapcard app (or branded event apps).

macOS

Requires macOS 11.0 or later and a Mac with Apple M1 chip.

Event Platform Login Issues

Below are the most common problem scenarios you may encounter while trying to login to the Swapcard platform.

  • Did not receive Login Email: The login email or the “magic link” email is an automated email that is sent to you by Swapcard once your registration information is synced with Swapcard. This email is sent from hello@swapcard.com and if you do not see it in your inbox it most likely could be in your spam folder or might be blocked by your company’s firewall if you are using your work email address.

If your company is blocking Swapcard email, please have them whitelist noreply@swapcard.com & hello@swapcard.com and then go to the login page to receive a new magic link email after entering the email address you used to register for the event.

If you have recently registered and have not yet received a login email, it’s possible that your registration data has not yet been synced with the Swapcard platform. Please wait for the login email or check your spam or junk email.  The email comes from noreply@swapcard.com or hello@swapcard.com.  If you’re not getting any email, even after having asked your company to whitelist Swapcard email addresses, please contact Swapcard support.

  • Magic Link Expired: The magic link email has a security token personalized for your email address which expires within an hour or once you click on the link. If you think your magic link may have expired, please request for a new one at the login page.
  • Email address not recognized: If your email address is not recognized, it means that you’ve either registered for your event with a different email address or there was an email typo at registration or when you tried to login.

Please note that If you have recently registered and have not yet received a login email, it’s possible that your registration data has not yet synced with the Swapcard platform. Please wait for the login email or check your spam or junk email.  The email comes from noreply@swapcard.com or hello@swapcard.com.

  • Asking for an event code upon login: If you are asked for an event code upon login, please make sure you are logged in with the same email address with which you are registered. If you are using the same email and still being asked for a code,  it’s possible that your registration data has not yet been synced with the Swapcard platform. Please wait for the login email or check your spam or junk email.  The email comes from noreply@swapcard.com or hello@swapcard.com.

 

Streaming or Video playback issues

 

Please note that Swapcard works best with Chrome, Firefox and Safari. If you are experiencing blank pages, streaming issues or app latency, please switch to one of these browsers if you have been working on another browser.

Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server.  We would recommend trying the following. 

  1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access).  If you are on a PC you should have access to Edge and if on a Mac it will be Safari. 
  2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser) 
  3. Try on a different device (Mobile perhaps, if you are viewing on desktop)
  4. Use a different internet connection.  Using a mobile phone with wifi off so it uses mobile data is a good option (this bypasses things like corporate network restrictions or VPNs that may be presenting an issue). 

Please note that the videos are not hosted on Swapcard and that the platform only acts as a “gateway” to the event’s video content. 

Troubleshooting tips for the web app

If you are logged into your account and certain features are not working properly, please try the following:

  1. Make sure you are using Google Chrome, Mozilla Firefox or Safari as your browser.
  2. Clear your cache and cookies.
  3. Turn off any pop-up blockers and/or VPN’s.
  4. Try to access the platform via an incognito Google Chrome tab
  5. Ensure that you see your name in the top right corner of the page and not “login”
  6. To log into your account and the event, you will need to do so via login.swapcard.comYou will need to enter the email used for registration and the password you defined when logging in for the first time.
  7. If you are still having problems, please contact the Help Desk or contact app support.  To contact app support, activate the dropdown menu under your name on the top right corner of the screen and click on Contact app support.

Troubleshooting tips for the iOS app

If you are having trouble with the iOS version of the Swapcard app, here is a troubleshooting guide with fixes for common issues:

  1. Ensure that the application is up to date and there are no outstanding updates.
  2. Make sure you are accessing the platform via the mobile application and not web browser on your mobile device.
  3. Close the application, restart your phone, or uninstall the application and re-install

Troubleshooting tips for the Android app

If you are having trouble with the Android version of the Swapcard app, here is a troubleshooting guide with fixes for common issues:

  1. Ensure that the application is up to date and there are no outstanding updates.
  2. Make sure you are accessing the platform via the mobile application and not the web browser on your mobile device.
  3. Close the application, restart your device, or uninstall the application and re-install it.
  4. If you are using a branded application for the event (the event name or organization is the name of the application), and the issue persists, please switch to the Swapcard application instead.